Junior New Business & Customer Success Manager, UK & EU

Our client is a leading online auction platform founded in Europe and now active in London, Europe and the US. The platform’s marketplace connects millions of bidders with auction houses, galleries and dealers across the world. The company is actively expanding its reach further worldwide and they are now recruiting for a Junior New Business & Customer Success Manager to join their team. The role will specifically focus on the company’s UK and EU markets. The successful candidate will be based in London with the London Sales team and report directly to the Global Director of Sales.

About the role

Our client is looking for a driven, proactive relationship-builder to join the London Sales team. This role combines account management with new business development – the successful candidate will have an excellent opportunity to both grow and maintain a strong portfolio of B2B clients as they will cultivate partnerships with auction houses, dealers, and galleries.

The role suits someone who loves sales and taking bold initiatives, an excellent communicator who excels at relationship building, capitalises on opportunity and conversions. The role will facilitate an extension of company products by offering strategic guidance, clear product education, and hands-on, ongoing support.

Key Responsibilities

New Business Development

• Proactively source, approach, and convert high-potential prospects across the UK & EU market – opening new doors, building strong pipelines, and consistently expanding our presence among auction houses, dealers, and galleries.
• Balance high-energy outbound outreach with effective management of inbound leads, ensuring no opportunity goes untapped.
• Understand each prospect’s unique goals and challenges, crafting tailored proposals that clearly demonstrate the value of the company’s marketplace and auction technology.
• Lead contract negotiations and pricing discussions with confidence, closing high-quality deals that drive revenue and long-term growth.
• Be an ambassador for company products across the UK, cultivating awareness and interest in our products among our target audience.

Client Relationship Management

• Serve as the primary point of contact for a portfolio of B2B clients, ensuring a smooth onboarding process and strong, ongoing engagement.
• Build trusted, long-term relationships by staying close to client needs, identifying opportunities for account growth, and proactively recommending solutions.
• Drive retention and expansion by spotting upsell opportunities early and ensuring clients consistently see value from our tools and services

Product & Platform Expertise

• Educate clients on best practices, maximizing visibility, traffic, and sales.
• Partner with support and technical teams to quickly resolve issues, remove roadblocks, and keep clients successful.
• Share data-driven insights, performance metrics, and strategic recommendations that help clients optimize their results.

Requirements

• 1–3 years of experience in customer success, account management, business development, or another client-facing role – ideally within a SaaS, Digital Marketplace or the Auction Industry. Experience within tech-driven environments preferred.
• Exceptional communication and relationship-building skills, with the confidence to engage senior stakeholders and the ability to quickly convert conversations into strong partnerships.
• Proven ability to manage a portfolio of clients while juggling multiple priorities in a fast-moving environment.
• Comfortable working with CRM systems (Salesforce experience preferred) and staying organized through data-driven workflows.
• A proactive, solutions-focused mindset, with strong problem-solving abilities and the drive to take initiative without hesitation.
• Fluency in English; additional languages such as Spanish, Chinese, or Arabic are a plus in supporting a diverse client base.
• Interest in art, antiques, design, or collectibles is a bonus – curiosity and eagerness to learn are just as valuable.